Privacy Policy
At tb555, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and the rights you hold over your own information as a player on our platform.
Our Privacy Commitments
A summary of how tb555 safeguards your personal information. Full details are set out in each section below.
All data transmitted between your device and tb555 is protected by industry-standard SSL/TLS encryption. This applies to account registration, login sessions, deposit and withdrawal requests, and all communications with our support team.
tb555 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data is shared only where strictly required by law, for payment processing, or for the direct delivery of our Services to you.
You have the right to access, correct, or request deletion of your personal data held by tb555 at any time. Submit a data request to [email protected] and our Privacy team will respond within 10 business days.
Personal data collected by tb555 is stored on secure, access-controlled servers. Physical and digital safeguards are in place to prevent unauthorised access, accidental loss, or destruction of your data records.
tb555 uses cookies to keep your session active, remember your preferences, and analyse how players use our platform. Our Cookie Policy section explains exactly which categories of cookies are used and how you can manage your preferences.
Identity verification data collected during KYC is used exclusively for fraud prevention, anti-money-laundering compliance, and age verification. This data is handled with heightened care and is never used for marketing profiling purposes.
1. Information We Collect
tb555 collects personal information from you in the following contexts: when you register an account, when you make deposits or withdrawals, when you interact with our games and betting markets, when you contact our support team, and when you browse our platform. The categories of data we collect are set out below.
1.1 Account Registration Data
When you create a tb555 account, we collect the following information, which is required to set up and manage your account:
- Full legal name (as it appears on your National ID or passport)
- Date of birth (used for mandatory 18+ age verification)
- Email address
- Bangladesh mobile telephone number
- Residential address in Bangladesh
- Username and encrypted password credentials
1.2 Identity Verification (KYC) Data
To comply with applicable anti-money-laundering obligations and to verify your age before processing withdrawals, tb555 may request copies of the following documents:
- National Identity Card (NID)
- Valid passport
- Driving licence
- Utility bill or bank statement as proof of address (dated within the last 3 months)
- Screenshot or confirmation of payment method ownership (e.g., bKash account registered in your name)
1.3 Financial Transaction Data
When you make a deposit or withdrawal through tb555, we record transaction data including: the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), the transaction amount in BDT, the transaction timestamp, and a transaction reference number. We do not store full card numbers or mobile banking PINs — payment credentials are handled directly by the respective payment processors.
1.4 Gameplay & Betting Activity Data
tb555 automatically records your activity on the platform, including: games played, bet amounts and outcomes, session start and end times, bonus claims and wagering progress, and any in-game chat interactions. This data is used to operate the Services, resolve disputes, and detect irregular betting patterns that may indicate fraud or bonus abuse.
1.5 Technical & Device Data
When you access tb555 from any device, we automatically collect certain technical information, including:
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Referring URL (the page that directed you to tb555)
- Pages visited within tb555 and time spent on each
- Session identifiers and authentication tokens
1.6 Communications Data
When you contact tb555 via live chat, email, or any other support channel, we retain a record of the correspondence, including the content of your messages, the timestamps, and the resolution outcome. This enables our support team to provide consistent assistance and to refer back to prior interactions where relevant.
2. How We Use Your Data
tb555 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary data uses and the legal basis for each.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, login credentials | Contractual necessity |
| Age verification (18+ compliance) | Date of birth, KYC documents | Legal obligation |
| Processing deposits & withdrawals | Financial transaction data, KYC documents | Contractual necessity |
| Fraud prevention & AML compliance | Transaction data, gameplay data, device data | Legal obligation / Legitimate interest |
| Delivering & improving the Services | Gameplay data, technical data, session data | Legitimate interest |
| Customer support | Communications data, account data | Contractual necessity |
| Responsible gaming monitoring | Gameplay data, deposit history | Legal obligation / Legitimate interest |
| Promotional communications (opt-in) | Email address, preferences | Consent |
2.1 Marketing Communications
tb555 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions (such as BPL cricket season offers or Eid specials), and platform updates. You will only receive direct marketing communications if you have opted in during registration or at any time through your account settings. You may opt out of marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected].
2.2 Responsible Gaming & Safer Play
tb555 uses your gameplay and deposit history data to identify patterns that may indicate problematic gambling behaviour. Where such patterns are identified, tb555 may proactively reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your best interests and in line with our commitment to player welfare.
2.3 Platform Improvement & Analytics
Aggregated, anonymised data about how players use tb555 is used to improve platform performance, identify popular games and features, and inform product development decisions. This analytics data does not identify you personally and is not shared with external parties for commercial purposes.
3. Data Sharing & Third Parties
tb555 does not sell your personal data to any third party. However, to deliver our Services effectively and comply with legal obligations, we share data with the following categories of trusted partners and authorities under strict data-protection conditions.
3.1 Payment Processors
When you make a deposit or withdraw funds, your transaction data is shared with the relevant payment processor (such as bKash, Nagad, Rocket, Upay, or the applicable bank) to facilitate the transfer. Each payment partner operates under its own privacy and security standards. tb555 shares only the minimum data necessary to complete the transaction and does not grant payment processors access to your full account history.
3.2 Game Providers
tb555 hosts games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, your account identifier and session token are passed to the relevant provider to load the game environment. Game providers do not receive your full personal profile, financial transaction history, or KYC documents.
3.3 Identity Verification Services
tb555 may use trusted third-party KYC and identity verification services to assist in validating the documents you submit during the verification process. These services process your identity documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.
3.4 Legal & Regulatory Authorities
tb555 may be required by law to disclose personal data to government bodies, law enforcement agencies, or financial crime regulators. Such disclosures are made only where required by a valid legal obligation and are limited to the data specifically requested by the relevant authority. tb555 will notify you of any such disclosure where legally permitted to do so.
3.5 Business Transfers
In the event that tb555 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity prior to any change taking effect.
5. Data Retention
tb555 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC / identity documents | Duration of account + 5 years after closure | Legal obligation under AML regulations |
| Financial transaction records | 7 years from the date of transaction | Financial reporting and audit requirements |
| Gameplay & betting history | 5 years from the date of activity | Dispute resolution, responsible gaming monitoring |
| Customer support communications | 3 years from the date of interaction | Service quality, complaint handling |
| Technical / device logs | Up to 12 months | Fraud detection, platform security |
| Marketing consent records | Until consent is withdrawn + 3 years | Compliance with opt-in/opt-out obligations |
Once the applicable retention period has expired, tb555 will securely delete or anonymise your personal data so that it can no longer be associated with you. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.
6. Your Privacy Rights
As a tb555 player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our Privacy team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a full response within 10 business days.
6.1 Right to Access
You have the right to request a copy of the personal data tb555 holds about you. We will provide this in a structured, readable format. Where a request is clearly unfounded or excessive, tb555 reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as email address or phone number, you may update these directly through your account settings. For KYC documents or name corrections, please contact [email protected] with supporting documentation.
6.3 Right to Erasure ("Right to Be Forgotten")
You may request that tb555 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that tb555 cannot fulfil erasure requests for data that must be retained to comply with statutory legal obligations (such as AML and financial record-keeping requirements).
6.4 Right to Restrict Processing
You have the right to request that tb555 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.
6.5 Right to Data Portability
Where tb555 processes your personal data on the basis of consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive a copy of your data in a commonly used, machine-readable format (such as JSON or CSV) so that it can be transferred to another service provider if you wish.
6.6 Right to Object
You have the right to object to tb555 processing your personal data where that processing is based on our legitimate interests. This includes the right to object to direct marketing at any time, with immediate effect. Where you object to processing for legitimate interest purposes other than marketing, tb555 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
6.7 Right to Withdraw Consent
Where tb555 processes your data on the basis of your consent (for example, for promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in your account dashboard or contact [email protected].
7. Data Security Measures
tb555 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.
7.1 Technical Safeguards
- SSL/TLS encryption: All data in transit between your browser or app and tb555 servers is encrypted using current TLS standards.
- Password hashing: User passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms before storage.
- Access control: Access to personal data is restricted on a strict need-to-know basis. Only authorised tb555 staff with a legitimate operational requirement may access your data.
- Firewall and intrusion detection: tb555's server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring.
- Regular security audits: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
7.2 Organisational Safeguards
- All tb555 staff who handle personal data are required to complete data protection training and are contractually bound by confidentiality obligations.
- Data-handling procedures are documented and reviewed regularly to ensure compliance with this Privacy Policy and applicable law.
- Third-party service providers who process data on our behalf are carefully vetted and contractually required to implement equivalent security standards.
7.3 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, tb555 will take immediate containment action and notify affected players without undue delay. Our incident response team is on standby 24/7 to manage and mitigate any security incidents. We will provide you with clear information about the nature of the breach, the data affected, and the steps we are taking to address it.
8. Updates to This Policy
tb555 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory guidance, or platform features. When material changes are made to this Policy, we will notify registered players by email to their registered address and display a prominent notice on the tb555 platform for a reasonable period.
The "Effective Date" displayed at the top of this page indicates when the current version of the Privacy Policy came into force. We encourage you to review this Policy periodically to stay informed about how tb555 handles your personal data. Continued use of the Services after the effective date of any updated Policy constitutes your acceptance of the changes.
Previous versions of this Privacy Policy are available on request by contacting [email protected]. If you have concerns about any changes to this Policy, you are welcome to contact our Privacy team before continuing to use the Services, and we will be happy to address your questions.
For all privacy-related enquiries, data requests, or complaints, please contact us in writing at: [email protected] with the subject line "Privacy Enquiry". We aim to respond to all privacy correspondence within 10 business days.
Your Data, Your Rights
Have questions about how tb555 handles your personal data? Browse our FAQ for quick answers, or explore our full range of games and betting markets with confidence knowing your information is protected.
18+ Only | Play Responsibly | tb555 is a safe and reliable platform